Candidate FAQs

The Help topics for candidates and FAQs and responses are in alphabetical order below.  You can view as a list or single view and there is a search function ...


        
 
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Enrolling onto a course: ALSG non Manchester candidates

In single view, there is a screen shot of the ‘Course Overview’ page which should be displayed once you have logged in.

As a candidate, initially, you will not have any courses in your course overview unless you have previously attended an ALSG course and you are using the same log in account.

The course organiser from the centre where you are attending the course should have provided you with an enrolment key to enter the course page. If this is not the case please contact them. If you have your enrolment key, you can proceed to enrol onto the course by clicking Candidate: Enrol on a course or resit link, on the right of the page.

(Click on the images to enlarge)

The next step you will be asked to choose the course type you are attending from the page below.

You will next be asked to choose the year group for the course you are attending. Choose your year and then you will see a list of courses. Find your course centre and date; they are in alphabetical order by centre name, or you can use the search box at the top of the list. Please note you should search using the format **/**/****.


How do I access the candidate e-modules?

The topics are listed on the course page. Click each topic to launch them and you will receive a tick once each is completed.

Depending on the type of course you are attending there may be topics, assessments, MCQs and a feedback questionnaire. You must complete everything that appears on your course page prior to attending the face to face course. If you do not complete your pre course work you would only be allowed to attend the course as an observer.


How do I download my certificate after a course I have attended?

The completion certificate is available on the course specific page and it will become available once the centre has completed the course returns and you have completed the post course feedback.


How much does a course cost?

ALSG do not set the course prices for other centres, the prices depend on the centre's overheads. The centre will inform you of the price at the time of booking.


I am using a Mac and having trouble viewing the topics

We have discovered that MacBooks can be a little problematic with PDFs. Try the following steps, if these still do not resolve the issue, please call the VLE helpline.

  • Fully closing Safari (exiting using the toolbar at the top of the screen rather than just using the red button) and reopening it.
  • Clearing your history may also help, but you will need to sign back in to the VLE.

As a last resort try downloading Firefox for Mac and then the Adobe flash plug in.


I can't launch the e-modules into my internet browser

Internet Exlplorer

  1. Go to the 'Tools' menu and select 'Internet Options'
  2. Select the 'Security' tab
  3. If the security level is set to 'Medium-High' or lower JavaScript will already be enabled
  4. If the security level is set to 'Custom' click on the 'Custom level' button, scroll down to the 'scripting' section and enable 'Active scripting'

If using Internet Explorer 9:

  1. Select the Tools menu (represented by the cog icon) at the top of the screen. (If this is not visible, press the ALT + X keys, to the left of your spacebar on your keyboard.) Next, select Internet Options.
  2. Select the 'Security' tab on the new window
  3. Security should be set to 'Medium-High'. Click on 'Custom level'
  4. In the new window, scroll down to the scripting section and select 'Enable'
  5. Click on 'OK', and then click on 'OK' on the Internet options window
  6. Restart your browser

Firefox

  1. Go to the 'Tools' menu and select 'Options'
  2. Select the 'Content' tab
  3. Make sure the 'Enable JavaScript' check box is ticked

Chrome

  1. Click on the spanner icon in the top right of the browser, and select ‘Options’.
  2. A new tab will open. On the left side of the browser, select ‘Under the Hood’.
  3. In the ‘Privacy’ section, select ‘Content Settings’.
  4. In the JavaScript section, select ’Allow all sites to run JavaScript (recommended)’.
  5. Close the tab down. Refresh the page. JavaScript should now be enabled.

Safari

  1. Go to the 'Edit' menu and select 'Preferences'
  2. Select the 'Security' tab
  3. Make sure the 'Enable JavaScript' check box is ticked


I can't view the e-modules after launching, why?

If the e-modules content is not displayed, the most likely reason is that you do not have the Flash Player plug in installed, or you may have an older version of the Flash Player. If this is the case, a message will be displayed in the browser window instructing you to visit the Flash Player download site to get the latest version, see below:

http://www.adobe.com/products/Flashplayer

We recommend that you always have the latest version of the player installed. Alternatively you may receive a message saying that your Flash Player has blocked access to the content. To change your Flash Player security settings, follow these steps:

In your browser, go to:

http://www.macromedia.com/support/documentation/en/Flashplayer/ help/settings_manager04.html.

This launches the Global Security Settings panel on the Adobe/Macromedia website, which controls the security settings of Flash Player on your PC.

  • In the Global Security Settings tab, tick the box 'Always Allow'.
  • There is  no Confirm or OK button so just close your browser to save the settings.
  • Relaunch the course; the content should now be displayed correctly.


I didn't pass an element of the course, what do I do now?

If you did not pass your post course MCQ, you have 6 weeks to re-sit. This must be done at a centre with a co-ordinator but doesn't have to be during a course as the re-sit is done online. For all other aspects of the course, you will need to attend during a course. We therefore give you six months to complete this. To re-sit any aspect of your course, please contact your course centre.


Log in page

The ALSG Learning site web address is www.alsg.org/home. To log in, click on the button in the top right corner of the website. Enter your log in details into the boxes to access your account.

(click on image to enlarge)


My course is not showing in the course listing screen

Course pages are typically available 3 months before the course depending when the centre applies for approval Click on 'Enrol on a course' and choose the course name and then the year. This will show all of the course pages currently available. You can also use the search facility at the top of the main page.


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