Frequently asked questions

Instructor help

Please click here for a list of frequently asked questions for instructors.

Candidate help

Please click here for a list of frequently asked questions for candidates.

Agencies

To verify provider certificates are valid, access the ALSG virtual learning environment (VLE) www.alsg.org/vle and log in using the following:

• user name: certcheck
• password: certcheck999

Once logged in you will see a verify certificate box at the top right hand corner of the screen. Type in the unique code displayed at the bottom of the certificate you want to verify and you will be taken to the information about who the certificate was issued to, for what course and when. Our certificates are valid for 4 years from the course date. Please note, this is not available for GIC, CPRR and CPIP certificates.