Candidate FAQs

The Help topics for candidates and FAQs and responses are in alphabetical order below.  You can view as a list or single view and there is a search function ...

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Enrolling onto a course: non ALSG Manchester candidates

As a candidate, initially, you will not be attached to any courses, unless you have previously attended an ALSG course and you are using the same log in account.

The course organiser from the centre where you are attending the course should have provided you with an enrolment key to enter the course page. If this is not the case, please contact them. If you have your enrolment key, you can proceed to enrol onto the course by opening the menu in the top right of the page and clicking on the appropriate link under 'Enrol on a course' in the left hand column.

The next step you will be asked to choose the your you are attending and the course type.

You will see a list of courses. Find your course centre and date; they are in alphabetical order by centre name, or you can use the search box at the top of the list. Please note you should search using the format dd/mm/yyyy.

Once you are enrolled onto the course page and are returning to the site, a list of courses you are enrolled on can be viewed by clicking on the 'Access my course page' in the left hand column of the menu.

(Images are available in the single view.  Click on the images to enlarge)

How do I access the candidate e-modules?

The topics are listed on the course page. Click each topic to launch them and you will receive a tick once each is completed.

Depending on the type of course you are attending there may be topics, assessments, MCQs and a feedback questionnaire. You must complete everything that appears on your course page prior to attending the face to face course. If you do not complete your pre course work you would only be allowed to attend the course as an observer.

How do I download my certificate after a course I have attended?

The completion certificate is available on the course specific page and it will become available once the centre has completed the course returns and you have completed the post course feedback.

How much does a course cost?

ALSG do not set the course prices for other centres, the prices depend on the centre's overheads. The centre will inform you of the price at the time of booking.

I am using a Mac and having trouble viewing the topics

We have discovered that MacBooks can be a little problematic with e-modules. Try the following steps, if these still do not resolve the issue, please call the VLE helpline.

  • Fully closing Safari (exiting using the toolbar at the top of the screen rather than just using the red button) and reopening it.
  • Clearing your history may also help, but you will need to sign back in to the VLE.

As a last resort try downloading Firefox for Mac and then the Adobe flash plug in.

I can't launch the e-modules into my internet browser

Internet Explorer

  1. Go to the 'Tools' menu and select 'Internet Options'
  2. Select the 'Security' tab
  3. If the security level is set to 'Medium-High' or lower JavaScript will already be enabled
  4. If the security level is set to 'Custom' click on the 'Custom level' button, scroll down to the 'scripting' section and enable 'Active scripting'

If using Internet Explorer 9:

  1. Select the Tools menu (represented by the cog icon) at the top of the screen. (If this is not visible, press the ALT + X keys, to the left of your spacebar on your keyboard.) Next, select Internet Options.
  2. Select the 'Security' tab on the new window
  3. Security should be set to 'Medium-High'. Click on 'Custom level'
  4. In the new window, scroll down to the scripting section and select 'Enable'
  5. Click on 'OK', and then click on 'OK' on the Internet options window
  6. Restart your browser


  1. Go to the 'Tools' menu and select 'Options'
  2. Select the 'Content' tab
  3. Make sure the 'Enable JavaScript' check box is ticked


  1. Click on the spanner icon in the top right of the browser, and select ‘Options’.
  2. A new tab will open. On the left side of the browser, select ‘Under the Hood’.
  3. In the ‘Privacy’ section, select ‘Content Settings’.
  4. In the JavaScript section, select ’Allow all sites to run JavaScript (recommended)’.
  5. Close the tab down. Refresh the page. JavaScript should now be enabled.


  1. Go to the 'Edit' menu and select 'Preferences'
  2. Select the 'Security' tab
  3. Make sure the 'Enable JavaScript' check box is ticked

I can't view the e-modules after launching?

If the e-modules content is not displayed, the most likely reason is that you do not have the Flash Player plug in installed, or you may have an older version of the Flash Player. If this is the case, a message will be displayed in the browser window instructing you to visit the Flash Player download site to get the latest version, see below:

We recommend that you always have the latest version of the player installed. Alternatively you may receive a message saying that your Flash Player has blocked access to the content. To change your Flash Player security settings, follow these steps:

In your browser, go to: help/settings_manager04.html.

This launches the Global Security Settings panel on the Adobe/Macromedia website, which controls the security settings of Flash Player on your PC.

  • In the Global Security Settings tab, tick the box 'Always Allow'.
  • There is  no Confirm or OK button so just close your browser to save the settings.
  • Relaunch the course; the content should now be displayed correctly.

I didn't pass an element of the course, what do I do now?

If you did not pass your post course MCQ, you have 6 weeks to re-sit. This must be done at a centre with a co-ordinator but doesn't have to be during a course as the re-sit is done online.

For all other aspects of the course, you will need to attend during a course. We therefore give you six months to complete this. To re-sit any aspect of your course, please contact your course centre.

Log in page

The ALSG site web address is To log in, click on the button in the top right corner of the website. Enter your log in details into the boxes to access your account.

(An image is available in the single view.  Click the image to enlarge)

My course is not showing in the course listing screen

Course pages are available 3 months before the course depending when the centre applies for approval. Click on an appropriate year under 'Enrol on a my course page' in the left hand column of the menu and choose the course type you are looking for. This will show all of the course pages currently available. You can also use the search facility at the top of the main page, using the date format dd/mm/yyyy.

(An image is available in the single view.  Click the image to enlarge)

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