Centre FAQs

The Help topics for centres and FAQs and responses are in alphabetical order below.  You can view as a list or single view and there is a search function ...

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Subject Access Requests (SARs)

Click here for details of the ALSG SAR policy.

Adding documents to candidate and instructor folders

On your course page you will see two links in the centre section:

  1. Add documents to your candidate folder
  2. Add documents to your instructor folder

These both work in the same way, as follows:

  1. Click on the link
  2. Click on the edit bottom at the bottom of the screen (in the middle)
  3. Drag and drop the files into the folder
  4. Don't forget to Save the Changes
  5. If you want to delete an existing file e.g. the standard programme, click on it and then choose delete from the pop up menu and follow the prompts.  Again, remember to save the changes.

Enrolling and unenrolling instructors and

Adding instructors and candidates to groups

  1. Click on the link 'Enrol instructors in page'
  2. Choose the 'Enrol users' button in the top right hand corner
  3. In the 'Assign roles' box choose 'Instructor' from the drop-down list
  4. Use the search box to find the instructor account
  5. Once found click 'enrol' next to their name
  6. Once you have found all of the instructors you want to enrol click 'Finish enrolling users'.  The system will take you back to the previous screen and you will see your instructors attached to the course page.

The use of groups has been introduced to support paperless courses and electronic marking.  It is also the way we will be tracking instructor activity.  It is important that you enrol instructors into the main 'Instructor' group as soon as you enrol them on the page so that they have access to all of the resources. 

In the 'Enrol instructors in page' link, click on the Group icon icon under the Group heading and choose the 'Instructor' group.

To give you a useful overview before the course and us the details of who taught when, after the course, you can further refine this by also choosing from:

  • Instructor - taught day 1
  • Instructor - taught day 2
  • Instructor - recertifying

Please note that instructors can belong to more than one group e.g. someone who is recertifying and therefore teaching on both days of the course will be a member of these three groups as well as the general 'Instructor' group.  If you hold down CTRL as you click on the group, you can enrol them in all four groups at the same time.

For candidates, the options are:

  • Group A - Red
  • Group B - Yellow
  • Group C - Green
  • Group D - Blue

Remove someone from a group by clicking on the 'X' on the right hand side of the group name.


At the end of the course, ensure all instructors are:

  • enrolled as instructors
  • enrolled them in the correct group(s) for the days of the course they taught on - this will ensure that the correct instructor activity levels are logged
  • if they are recertifying, they are also enrolled in that group too.

If an instructor is unable to teach on the course, then please ensure that you unenrol them no later than the day after the course. 

You do this by entering the enrol screen in the same way as above and clicking on the red 'X' in the enrolments methods column, next to their name.

By completing these steps all of the instructor details can be collected directly by ALSG and you will not need to submit any further details on activity in the returns process.

Forgotton username and password

If you have forgotten your password please request an automatic password reset from the web site by using the link under the log in boxes. 

If you have forgotten your username please use the registered email address we have for you, in the username box and your password.

The username box can recognise you using both your username & email in the username box.

If your username/email address does not work, please contact ALSG.

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Login page

The ALSG site web address is www.alsg.org

Click on the log In box in the top right of the screen and enter your log in details to access your account.

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