Centre FAQs

The Help topics for centres and FAQs and responses are in alphabetical order below.  You can view as a list or single view and there is a search function ...


        
 
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Subject Access Requests (SARs)

Click here for details of the ALSG SAR policy.

Adding documents to candidate and instructor folders

On your course page you will see two links in the centre section:

  1. Add documents to your candidate folder
  2. Add documents to your instructor folder

These both work in the same way, as follows:

  1. Click on the link
  2. Click on the edit bottom at the bottom of the screen (in the middle)
  3. Drag and drop the files into the folder
  4. Don't forget to Save the Changes
  5. If you want to delete an existing file e.g. the standard programme, click on it and then choose delete from the pop up menu and follow the prompts.  Again, remember to save the changes.

Checking page enrolments

  • Click the 'Check all of your candidates and instructors are enrolled to this course' link
  • Use the filter in the top left and pick the role you want to check
  • The list will then filter to show just this role so you can check everyone is enrolled.
  • Remove the filter by clicking the cross next to the filter type in the top left
  • Choose another filter if required.

Completing your course return

Submitting Your IP Results (if applicable):

If any candidates have been recommended for Instructor Potential from your course, their IP scores must be submitted in order for us to process their recommendation. Please follow the steps below to do this:

  • Enter your course page

  • Click ‘Submit your IP assessments’

  • Click ‘Grade’ next to the name of the candidate who has been recommended

  • Select their results from the drop-down lists for each section (Supportive, Team member, Credible, Enthusiasm for course and Communication skills).

  • Click ‘Save changes’

  • Complete this for each candidate who has been recommended and click ‘Save all quick grading changes’ when you have finished.


Release Observer Certificates (if applicable):

If you have any observers on the course, you will need to release their observer certificates for them to collect from their VLE accounts in the same way as candidates collect their certificates. To do this, please follow the steps below:

  • Enter the course page

  • Click ‘Release Observer Certificates’

  • Enter a ‘1’ in the boxes next to each observer’s name

  • Click ‘Save all quick grading changes’ once you have graded all observers.


Processing Instructor Candidates, Recertifying Instructors and Shadow Directors:

If you have any Instructor Candidates, Recertifying Instructors or have taken a Shadow Director on your course, you will need to notify us once the course is finished in order for us to process their results.

You will not need to complete this section if you have no ICs, Recertifying Instructors or shadow directors on your course.

To do this, please follow the steps below:

  • Enter the course page

  • Click ‘Notify ALSG about changes in instructor status - for ICs, recertifying instructors and shadow directors’

  • Click ‘Start’

  • Select your Course Type, Centre and Course Start Date from the drop-down boxes and enter your email address for the bounce-back

  • Select the number of 1st ICs proceeding to 2nd ICs you have on your course.

  • Enter the email addresses for each in the boxes provided. The email address you submit must match the email address that is registered to the user’s VLE account. You may need to check the correct email address from your instructor list (see the ‘During the course’ section of the course page)

  • Click ‘Next’

  • Select the number of IC2s proceeding to Full Instructors you have on your course

  • Enter the email addresses for each in the boxes provided. The email address you submit must match the email address that is registered to the user’s VLE account

  • Click ‘Next’

  • Select the number of Recertifying Instructors you have on your course

  • Enter the email addresses for each in the boxes provided. The email address you submit must match the email address that is registered to the user’s VLE account.

  • If you had a shadow course director, please complete this section

  • Sign the form with an e-signature (hover your mouse over the box and hold down the left-hand button on your mouse to write your signature)

  • Click ‘Submit’.


Process Resits:

If any candidates have attended your course to re-sit elements of the course that they have failed on a previous course, you will need to notify us so we can process the resit and release the candidate’s certificate. To do this, please follow the steps below:

  • Enter the course page

  • Click ‘Notify ALSG about any candidates from other centres completing elements on your course’

  • Click ‘Start’

  • Select your Course Type, Centre and Course Start Date from the drop-down boxes

  • Click ‘Next’

  • Select the number of candidates who have attended your course to resit elements

  • List the details of the resit in the box provided. This should include:

    - Candidate’s name

    - The element(s) that have been resat

    - Whether the candidate passed or failed the element(s)

    - The date and centre of the course at which they previously failed the element

  • Sign the form with an e-signature (hover your mouse over the box and hold down the left-hand button on your mouse to write your signature).

  • Click ‘Submit’


Course Issues Report

The old ‘Directors Report’ has now been replaced by a Course Issues Report, where you can notify us of any issues with candidates, instructors or course content.

You do not need to complete this section if there have been no issues on the course.

To fill out the Course Issues Report, please follow the steps below:

  • Enter the course page

  • Click ‘Notify ALSG about any course issues - with candidates, instructors or course content’

  • Click ‘Start’

  • Select the Course Type, Course Date, Course Centre and the name and address of the person completing the report.

  • Click ‘Next’

  • Select how many issues you would like to report and tick whether you would like to be notified with the outcome of this report

  • Give details of the issue(s) in the boxes provided

  • Click ‘Next’

  • Give details of any candidate or faculty issues in the boxes provided. If you do not have any candidate or faculty issues, please type ‘N/A’ into the boxes.

  • Click ‘Submit’



Enrolling and unenrolling instructors and

Adding instructors and candidates to groups

  1. Click on the link 'Enrol instructors in page'
  2. Choose the 'Enrol users' button in the top right hand corner
  3. In the 'Assign roles' box choose 'Instructor' from the drop-down list
  4. Use the search box to find the instructor account
  5. Once found click 'enrol' next to their name
  6. Once you have found all of the instructors you want to enrol click 'Finish enrolling users'.  The system will take you back to the previous screen and you will see your instructors attached to the course page.


The use of groups has been introduced to support paperless courses and electronic marking.  It is also the way we will be tracking instructor activity.  It is important that you enrol instructors into the main 'Instructor' group as soon as you enrol them on the page so that they have access to all of the resources. 

In the 'Enrol instructors in page' link, click on the Group icon icon under the Group heading and choose the 'Instructor' group.

To give you a useful overview before the course and us the details of who taught when, after the course, you can further refine this by also choosing from:

  • Instructor - taught day 1
  • Instructor - taught day 2
  • Instructor - recertifying

Please note that instructors can belong to more than one group e.g. someone who is recertifying and therefore teaching on both days of the course will be a member of these three groups as well as the general 'Instructor' group.  If you hold down CTRL as you click on the group, you can enrol them in all four groups at the same time.

For candidates, the options are:

  • Group A - Red
  • Group B - Yellow
  • Group C - Green
  • Group D - Blue

Remove someone from a group by clicking on the 'X' on the right hand side of the group name.

IMPORTANT

At the end of the course, ensure all instructors are:

  • enrolled as instructors
  • enrolled them in the correct group(s) for the days of the course they taught on - this will ensure that the correct instructor activity levels are logged
  • if they are recertifying, they are also enrolled in that group too.

If an instructor is unable to teach on the course, then please ensure that you unenrol them no later than the day after the course. 

You do this by entering the enrol screen in the same way as above and clicking on the red 'X' in the enrolments methods column, next to their name.

By completing these steps all of the instructor details can be collected directly by ALSG and you will not need to submit any further details on activity in the returns process.

Submitting your Candidate Course Results

  • Enter your course page

  • Scroll down to the ‘Following the Course’ section of the course page and click ‘Submit your candidate course results’

  • Scroll down and tick the ‘Quick Grading’ box is ticked

  • Choose the correct grade from the drop-down box next to each candidate’s name to reflect their overall outcome

  • For those who have to re-do elements, list these in the feedback comments box

  • Once you have completed all candidate’s grades, click ‘Save all quick grading changes’

  • If you have more than 1 page of candidates save the page before moving on to the next.

Candidate certificates will not be released until their grades have been submitted.


Forgotton username and password

If you have forgotten your password please request an automatic password reset from the web site by using the link under the log in boxes. 

If you have forgotten your username please use the registered email address we have for you, in the username box and your password.

The username box can recognise you using both your username & email in the username box.

If your username/email address does not work, please contact ALSG.

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Login page

The ALSG site web address is www.alsg.org

Click on the log In box in the top right of the screen and enter your log in details to access your account.

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