Centre FAQs

The Help topics for centres and FAQs and responses are in alphabetical order below.  You can view as a list or single view and there is a search function ...

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Submitting your Candidate Course Results

  • Enter your course page

  • Scroll down to the ‘Following the Course’ section of the course page and click ‘Submit your candidate course results’

  • Scroll down and tick the ‘Quick Grading’ box is ticked

  • Choose the correct grade from the drop-down box next to each candidate’s name to reflect their overall outcome

  • For those who have to re-do elements, list these in the feedback comments box

  • Once you have completed all candidate’s grades, click ‘Save all quick grading changes’

  • If you have more than 1 page of candidates save the page before moving on to the next.

Candidate certificates will not be released until their grades have been submitted.

Updates to course packages

At ALSG we feel it is important to keep our course packages as up to date as possible.  We work on a 'Just in Time' update system, so we can keep our packages correct, even before a new edition is available.


If an e-modules is updated, the new version will be available on the course page for candidates, where the old version would have been.  Therefore making sure they always have the newest version we have to offer. 


We produce a manual update document which is available on your course page or via the Course updates link in the footer of the website or by clicking here.

Teaching and centre materials

Any new teaching or centre materials will be uploaded to the site as soon as we need you to use them.  It is important that you check these folders before you send out candidates emails or get your teaching materials ready.  New items will be dated.  If an item has a date that is after your last course then it is important that you download an use that item correctly.  All teaching and centre materials are available on the Centre and Instructor Resources page: click here.  You will need to log in.

Helping to keep our course packages up to date

If you spot anything within the course package that seems incorrect, you can help us to keep things up to date by completing the 'Report any course package issues' on the Centre and Instructor resources page or the 'Notify ALSG of any issues with course materials' on any of our course pages.  

The issues will then become part of our 'Just in time' update system and be discussed by the working group for that course.  Updates to the package will then follow.

Validating transferring candidates pre-course learning

For candidates who transfer to your course from another centre

If an candidate starts at another centre but wishes to come to your centre for their face-to-face course and has started the pre-course learning, they should complete this on the other centres page.  They can then produce a validation certificate from that page to prove they have completed their pre-course.

  • Give them the enrolment key for your course or enrol them yourself using the links in the before the course section of the centre area in the course page
  • Click on the 'Validate a transferring candidates pre-course' link in the Before the course section of the centre area in the course page
  • Click submissions and you should see a full list of the candidates enrolled in this course page
  • for all of the candidates you have seen the validation certificate for you can mark them 1 out of 1
  • This will override the locking on the certificate and release their completion certificate once the course is finished and the end of course grades are entered
  • If an candidate has not started the pre-course at the other centre they should complete it on your course page.

For candidates who transfer between courses at the same centre

If a candidate moves to a course within the same centre, the co-ordinator can check they have completed their pre-course as they have access to the other page and then mark the Validate a transferring candidates pre-course' as above.

Forgotton username and password

If you have forgotten your password please request an automatic password reset from the web site by using the link under the log in boxes. 

If you have forgotten your username please use the registered email address we have for you, in the username box and your password.

The username box can recognise you using both your username & email in the username box.

If your username/email address does not work, please contact ALSG.

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Login page

The ALSG site web address is www.alsg.org

Click on the log In box in the top right of the screen and enter your log in details to access your account.

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