Centre FAQs

The Help topics for centres and FAQs and responses are in alphabetical order below.  You can view as a list or single view and there is a search function ...

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Completing your course return

       

Instructions

Submitting Your IP Results (if applicable):

If any candidates have been recommended for Instructor Potential from your course, their IP scores must be submitted in order for us to process their recommendation. Please follow the steps below to do this:

  • Enter your course page

  • Click ‘Submit your IP assessments’

  • Click ‘Grade’ next to the name of the candidate who has been recommended

  • Select their results from the drop-down lists for each section (Supportive, Team member, Credible, Enthusiasm for course and Communication skills).

  • Click ‘Save changes’

  • Complete this for each candidate who has been recommended and click ‘Save all quick grading changes’ when you have finished.


Release Observer Certificates (if applicable):

If you have any observers on the course, you will need to release their observer certificates for them to collect from their VLE accounts in the same way as candidates collect their certificates. To do this, please follow the steps below:

  • Enter the course page

  • Click ‘Release Observer Certificates’

  • Enter a ‘1’ in the boxes next to each observer’s name

  • Click ‘Save all quick grading changes’ once you have graded all observers.


Processing Instructor Candidates, Recertifying Instructors and Shadow Directors:

If you have any Instructor Candidates, Recertifying Instructors or have taken a Shadow Director on your course, you will need to notify us once the course is finished in order for us to process their results.

You will not need to complete this section if you have no ICs, Recertifying Instructors or shadow directors on your course.

To do this, please follow the steps below:

  • Enter the course page

  • Click ‘Notify ALSG about changes in instructor status - for ICs, recertifying instructors and shadow directors’

  • Click ‘Start’

  • Select your Course Type, Centre and Course Start Date from the drop-down boxes and enter your email address for the bounce-back

  • Select the number of 1st ICs proceeding to 2nd ICs you have on your course.

  • Enter the email addresses for each in the boxes provided. The email address you submit must match the email address that is registered to the user’s VLE account. You may need to check the correct email address from your instructor list (see the ‘During the course’ section of the course page)

  • Click ‘Next’

  • Select the number of IC2s proceeding to Full Instructors you have on your course

  • Enter the email addresses for each in the boxes provided. The email address you submit must match the email address that is registered to the user’s VLE account

  • Click ‘Next’

  • Select the number of Recertifying Instructors you have on your course

  • Enter the email addresses for each in the boxes provided. The email address you submit must match the email address that is registered to the user’s VLE account.

  • If you had a shadow course director, please complete this section

  • Sign the form with an e-signature (hover your mouse over the box and hold down the left-hand button on your mouse to write your signature)

  • Click ‘Submit’.


Process Resits:

If any candidates have attended your course to re-sit elements of the course that they have failed on a previous course, you will need to notify us so we can process the resit and release the candidate’s certificate. To do this, please follow the steps below:

  • Enter the course page

  • Click ‘Notify ALSG about any candidates from other centres completing elements on your course’

  • Click ‘Start’

  • Select your Course Type, Centre and Course Start Date from the drop-down boxes

  • Click ‘Next’

  • Select the number of candidates who have attended your course to resit elements

  • List the details of the resit in the box provided. This should include:

    - Candidate’s name

    - The element(s) that have been resat

    - Whether the candidate passed or failed the element(s)

    - The date and centre of the course at which they previously failed the element

  • Sign the form with an e-signature (hover your mouse over the box and hold down the left-hand button on your mouse to write your signature).

  • Click ‘Submit’


Course Issues Report

The old ‘Directors Report’ has now been replaced by a Course Issues Report, where you can notify us of any issues with candidates, instructors or course content.

You do not need to complete this section if there have been no issues on the course.

To fill out the Course Issues Report, please follow the steps below:

  • Enter the course page

  • Click ‘Notify ALSG about any course issues - with candidates, instructors or course content’

  • Click ‘Start’

  • Select the Course Type, Course Date, Course Centre and the name and address of the person completing the report.

  • Click ‘Next’

  • Select how many issues you would like to report and tick whether you would like to be notified with the outcome of this report

  • Give details of the issue(s) in the boxes provided

  • Click ‘Next’

  • Give details of any candidate or faculty issues in the boxes provided. If you do not have any candidate or faculty issues, please type ‘N/A’ into the boxes.

  • Click ‘Submit’





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