If a candidate fails an element or misses an element of your course and the faculty agree they can attend to re-sit, then they should be given an incomplete attendance form which is available to download from your Centre and Instructor Resources page in the centre materials.
The candidate has 6 months to attend. This can be done at a course centre during a course or, if faculty can be found, outside of a course.
Once the candidate has passed the missing elements, you must inform ALSG so their certificate can be released.
On the course page, complete the form 'Notify ALSG about any candidates from other centres completing elements on your course'. ALSG will then release the completion certificate and inform the candidate.